Install |
| Easy upgrade from any earlier version |
| Installable from DVD & USB drive |
General |
| Added basic admin/agent API |
| Improvements to Indexes and DB structure |
| Uses MariaDB MySQL varient |
| Uses Asterisk 1.6 |
| Numerous Asterisk bugfixes |
| Numerous Agent/Admin Interface bugfixes |
| Numerous backend bugfixes |
| Google Chrome Compatible |
Agent Interface |
| Added Automatic Inbound-Manual mode |
| Fix several display issues |
| Rework and simplified several core javascript components |
| Split and organize javascript functions |
| Alter login process to display a banner page and load stage notification |
| Remove all popup message-box alerts and replace with agent notification screens |
| Alert agent on server time synchronization error |
| Better error handling when agent or phone is logged in |
| Ability to send Email Templates on disposition (nonfree) |
| Added debugging mode to Agent interface which reports all javascript calls and results to an external window |
| Ability to have field input directly from scripts |
| Added functionality to synchronize script/form field entries |
| Style redesign and layout updates |
| Optimize all HTML to pass W3C |
Admin Interface |
| Added Company/Hosted (Multi-tenant) style configuration (nonfree) |
| Restructured layout |
| Style redesign and layout updates |
| Double-clickable line-items in admin |
| Added Email Templates (nonfree) |
| Ability to use up to 10 alternate phone numbers |
| Improved Advanced Lead Search functionality |
| Added CSV export ability for Additional Form Fields to Lead Export |
| Added CSV exports to Advanced Lead Search |
| Added CSV export ability for Additional Form Fields to Advanced Lead Search |
| Added CSV export ability for Script Button Clicks to Advanced Lead Search |
| Ability to read/modify Additional Form Fields through Lead Modification |
| Improved Lead Loading functionality |
| Added progress feedback to Lead Loading |
| Added ability to load data into Addition Form Fields to Lead Loading |
| Reworking of styles and layouts to all reporting |
| Organize Report menu |
| Optimize all HTML to pass W3C |
Admin - Agents |
| Ability to perform Agent2Agent transfers |
| Added permissions for exporting of leads |
| Added API permissions for admin/agent functions |
| Per-User Script Overrides |
Admin - Lists |
| Per-List Script Overrides |
| Per-List Webform Overrides |
| Increase Webform length to 2000 chars |
Admin - Campaigns |
| Set CID Name per Campaign |
| Added XFER CID Mode per Campaign: |
| Allow one to set the CID that is used on outbound 3way calls |
| Increase Webform length to 2000 chars |
| Ability to set CID per Areacode dialed |
| Select default carrier, or use original manual configuration |
| Added option to disable manual dialing from the campaign |
| Per-campaign email blacklists (nonfree) |
| Ability to hide "Local Closer" button from agent |
| Ability to hide "Dial Override" option from agent |
| Ability to hide "Hangup Xfer" button from agent |
| Ability to hide "Leave 3way" button from agent |
| Ability to hide "Dial With" button from agent |
| Ability to hide "Hangup Both" button from agent |
| Ability to hide "Blind Xfer" button from agent |
| Ability to hide "Park Dial" button from agent |
| Ability to hide "Blind Vmail" button from agent |
Admin - In-Groups |
| Increase Webform length to 2000 chars |
| Added "Drop Trigger" to Ingroup: |
| CALL_SECONDS_TIMEOUT: Drop inbound call to drop exten after drop-call seconds |
| NO_AGENTS_CONNECTED: Drop immediately to drop exten if no agents logged in |
| NO_AGENTS_AVAILABLE: Drop immediately to drop exten if no agents logged in or currently available |
Admin - Scripts |
| Embedded WYSIWYG Editor |
| Logging of Conditional scripting |
| Editable Fields |
| Additional Form Fields (Editable) |
| Disposition Buttons, immediately hangs up and dispositions call with status |
| Disposition Buttons: Automatically run WEBFORM1/WEBFORM2/NORMAL operation after disposition |
| Conditional Scripting (Script Buttons) |
| Added HTML view to WYSIWYG |
Admin - Scripts - Email Templates (nonfree) |
| Per Template Email server configuration with SMTP authorization |
| Definable From email address |
| Definable Subject |
| Field substitution allowed in Subject line |
| Sends email HTML and Text bodies |
| Send Action: |
| On Demand: Gives agent option to send email template on disposition (if email address is given) |
| All: Gives agent option to NOT send email template on disposition (if email address is given) |
| On Disposition: Forces sending of email template on disposition (if email address is given) |
| Embedded WYSIWYG Editor for HTML Body |
Admin - User Groups |
| Added permissions to reporting based on User Group |
| Admin users can only view campaigns allowed by their User Group |
| Admin users can only view reporting relevant to their User Group |
| Add per-script user group permissions |
| Add per-email-template user group permissions (nonfree) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Admin - Setup - Phones |
| Set CID Name per Phone |
Admin - Setup - Carriers |
| GUI configurable carriers |
| SIP/IAX templates |
| Per server carrier configuration |
| Ability to failover to alternate carriers on CHANUNAVAIL, CONGESTION, or both |
| Per carrier DID configuration |
| DIDs: Selectable routing for DID Ingroup, Phone, Extension, Voicemail |
Admin - Setup - System Settings |
| Ability to Enable/Disable 'Lead Allocation' menu items |
| Ability to Enable/Disable 'External Agents' menu |
| Ability to Enable/Disable 'Filters' menu |
| Select default system carrier, or use original manual configuration |
| Select Intra-server communication protocol (for multi-server systems) |
Admin - Setup - Companies (Multi-tenant, nonfree) |
| Per company ability to Enable / Disable Campaign IVR options |
| Per company ability to Enable / Disable Campaign ListMix options |
| Per company Export Lead permissions |
| Per company ability to Enable/Disable 'Leads' menu |
| Per company ability to Enable/Disable 'Scripts' menu |
| Per company ability to Enable/Disable 'Filters' menu |
| Per company ability to Enable/Disable 'InGroups' menu |
| Per company ability to Enable/Disable 'External Agents' menu |
| Per company ability to Enable/Disable 'System - CallTimes' menu |
| Per company ability to Enable/Disable 'System - Phones' menu |
| Per company ability to Enable/Disable 'System - Conferences' menu |
| Per company ability to Enable/Disable 'System - Servers' menu |
| Per company ability to Enable/Disable 'System - Statuses' menu |
| Per company ability to Enable/Disable 'System - Carriers' menu |
| Ability to have use per company, system-wide, or company & system-wide DNC checks |
| Ability to Enable/Disable API |
| Assign default Server IP |
| Assign default Local GMT |
| Define default Extension Context |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
