We install and configure Vicidial on your server to run with (or without) Digium or Sangoma cards. All you will need is to add your leads. Please contact us before making a payment so that we can attempt to qualify your equipment and your needs. (Payments are broken in two due to the fact that we charge an additional $1,250 for additional dialers made at the same time.) We will start once payment has been received.

Note: there might be problems if your hardware is not fully compatible, and we give no guarantees other than that we will deliver a standard Vicidial install. This is normally not a problem, and failures have only rarely occurred, and we do work hard with you, to ensure it becomes successful.

Some card manufacturers do not release the necessary information, which can make it difficult to develop the Linux drivers. Also know that a fully running Vicidial dialer puts a heavy load on the server, and if your hardware is not server grade it is likely to die prematurely. Expensive "servers" have literally gone up in smoke in our lab during load. It is possible to get a good run on non-server grade computers, but you should be aware of this fact when you decide which route to take. Thus, we offer certified servers that are manufactured to sustain the load.

When you design your system you first establish how many seats you need. (Our numbers are based on using PRI with 23 channels.) Larger capacities can be reached by using VoIP. Total seat capacity depends on configuration and use of CPU intensive functions like mixing sound recordings. (Which we recommend is done on a separate "Archive" server.)

At about 10-12 seats it requires two servers, one Dialer System and one Base System. Add Dialer Systems to continue to expand.

With one Base System you can have up to three Dialer Systems for a total of 72* seats.

By turning the Base System into an Base Expansion System and adding an Agent Expansion System to the above it now supports eight Dialer Systems for up to 192* seats.

Add a second Agent Expansion System to double capacity. Following this model we have clients with 500 seats. (Call for larger setups.)

*This is based on a ratio of 24 agents and 69 lines per Agent System, or a 3 to 1 line to agent ratio. To support more seats we add more servers, then balance the load so they work as a single system. [23 is a limitation of PRI, on VoIP a much larger number can be reached. The number depends on codecs (type of digital encoding), translations between codecs, if you are processing recordings, etc. PRI is preferred due to superior features like instant recognition of busy and hangups, ability to set Caller ID.]

Included with Vicidial Systems is free access to the online tutorial 'How to Setup and Run Campaigns' and three months of online support. Note: there are no monthly or annual licensing fees with Vicidial Business System.

You will need to add a Sangoma phone card. (Look for compatibility note.)

A note about recordings. There are many factors that effects the CPU load, one of them is mixing recordings down to a single file. (Asterisk saves recordings per channel, and there are one channel for each participent of the call.) When it ships Vicidial is configured to mix these recordings into a single file so you can hear both sides of the conversation. If you start having problems with calls being mixed with each and the load on the server is high then you should add what we call an archive server to keep and mix the recordings on. This server does not have to be expensive or powerful. All it needs is be able to mix recordings and keep them safe for as long as you need them. If they are important to you we strongly recommend using an array of drives configured as one to provide the ability to cope with dead drives without loosing recordings. This technology is called Redundant Array of Inexpensive Drives, or RAID.

You can use the flexible System Design Tool to aid you in designing a system.

Each Vicidial Dialer System supports 24 agents when using T1/PRI. To increase capacity, add more Vicidial Agent Systems. Note: The system requires a Base System. To use with T1/PRI include a phone card. Choose from Sangoma below.

A Base System is designed to support up to three Dialer Systems (180 seats). To expand use one Agent Expansion System and one Base Expansion System. (If you already have a Base System we can turn it into either a Base Expansion System or Agent Expansion System.)

Note. Around 72 agents you need to switch to use the Vicidial Dialer System with one Vicidial Agent Expansion System and one Vicidial Base Expansion Server.

Each Agent Expansion System supports 180 agents. To reach beyond 72 seats you need to not use the Base Support System, but start with one Agent Expansion System and one Base Expansion System.

The Vicidial Base Expansion System increases Vicidial's total capacity to 360 seats. For a larger system please contact Sales.

This server will take over the training of prospective agents. The first thing it does is verify that the person is able to actually "get" verbal and written instructions and correctly enter them into the computer in a timely manner. Upon successful conclusion a diploma is printed out. It supports up to 25 simultaneous training sessions.

This is a full version of Vicidial, supporting up to 12 agents. It connects to 24 lines or a channel bank. This is ideal if you are not planning to exceed 12 users. It includes a single T1, but no channel bank. We recommend Rhino (below).

This is an industrial strength Asterisk system. It is able to support 240 internal channels, or four T1s (96 lines). The system includes the latest stable version of Asterisk that we use, but will need to be customized for your needs. It does not include any phone card.

Sangoma T1 card A101.

Sangoma Quad T1 card for PCI bus, no echo canceller.

Sangoma Quad T1 card for PCI Express bus, no echo canceller.

Sangoma Quad T1 card for PCI bus, with echo canceller.

Sangoma Quad T1 card for PCI Express bus, with echo canceller. Compatible with our systems.

This is a series of camps which will run the gamut. It start with what's needed to sell Vicidial, and ends with installing, trouble-shooting and customizing Vicidial. Sign up here.

Online video training. Briefly explains each section of Vicidial and then walks you through what is needed to get a campaign up and running. This includes configuring users and phones, setting up campaigns, adding leads and running the campaign.

We will train you or your manager on how to manage Vicidial and how to effectively run a call center room for maximum efficiency and profitability by using the statistics provided by Vicidial.

We are making arrangements with a world class business training facility for successful management of your business. This assumes you that know the basics of how to operate a call center but want to take it to the next level. It covers hiring, marketing, expansion, and business ethics. Contact Sales for pricing.

Need help getting started or with solving a problem? A technician will fly out and get it done. (Currently US only).

All Remote Access requires remote internet access over Secure Shell (ssh port 22, tcp). Many also require web access (port 80, tcp) and some require VoIP access (port 4569, udp). (For security reasons, only give out login information over the phone, never in an email!)

10 Hours of Standard Support.

6pm-9pm Mon-Fri, 11am-4pm Sat.

The Proactive package offers automated, continuous monitoring of your system and comes with 4 hours of labor billed in 15 minutes increments, including Vicidial upgrades when available. 9am-5pm Mon-Fri.

The Proactive package offers automated, continuous monitoring of your system and comes with 4 hours of labor billed in 15 minutes increments, including Vicidial upgrades when available. 9am-9pm Mon-Fri.

The Proactive package offers automated, continuous monitoring of your system and comes with 4 hours of labor billed in 15 minutes increments, including Vicidial upgrades when available. 24Hr/Day Mon-Fri.

The Proactive package offers automated, continuous monitoring of your system and comes with 4 hours of labor billed in 15 minutes increments, including Vicidial upgrades when available. 24Hr/Day Mon-Sun.

Integrate Vicidial with your own database.

Enter the amount needed to match your quote. (Note. Only use on non-taxable service. For products use Custom Item.)

A specialist is sent to your site to ensure all the details are taken care of. This includes one Vicidial certified server. The specialist will assist you in other purchases such as computers, phones and office furniture. The specialist will install cable, configure the phones and the network. The final product is a fully working room ready to be staffed with agents. A priority technician will be available to answer any questions for a period of one year from the installation date.