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PRICE INCREASE ON FEB 17th, 2011
After years of no price increase we raised our prices. Hourly support goes up from $125 to $175, a block of ten hours is discounted to $1,600.
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SERVERS
Please note that the Super Servers are of highest possible quality for the highest reliability and best uptime possible. Servers hardware come with three year warranty, three year on-site next business day support (US only) and lifetime phone support. Sangoma cards comes with lifetime warranty.
(All prices are in US dollars, please note that all sales are final.)
| Single Server (Super Four Server) for up to 24 seats $8,950 | |
A Single Server System is designed to support up to 24 seats. Can later become the base for adding additional dialers to a maximum of 100 seats. Manufactured by Supermicro. | |
| Single Server (Super Eight Server) for up to 24 seats $9,950 | |
A Single Server System is designed to support up to 24 seats. Can later become the base for adding additional dialers to a maximum of 500 seats. Manufactured by Supermicro. | |
| Super Four Dialer for up to 24 seats $8,950 | |
A Super Four Dialer is designed to support up to 24 seats. Add additional dialers for more seats. Manufactured by Supermicro. | |
| Super Eight Dialer for up to 48 seats $9,950 | |
A Single Server System is designed to support up to 48 seats. Can later become the base for adding additional dialers to 500 seats. Manufactured by Supermicro. | |
NOTE: Different dialer options add different loads on each server. This makes it hard to predict how many seats you can have on any one server. Under optimum conditions the maximum observed is just over 80 seats using a Super Eight Server and a Super Eight Dialer. Other configuration options are available such as blade servers and more powerful configurations. |
CUSTOM HARDWARE
| Custom Hardware (Enter required amount) | |
Enter the amount needed to match your quote. (Note. Only use on taxable items.) | |
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PHONE CARDS
(All prices are in US dollars, please note that all sales are final.)
Over the years we have found Sangoma to be a consistently superior product coming from a very service minded company.
These cards allow you to plug your T1 / PRI
from the phone company directly into the dialer. Without it you will need to use VoIP to make and receive calls.
Note: VoIP is not as reliable as T1s, as it goes over the basically unregulated internet, but can sometimes cut down your phone bill. Use with care.
Further, in a call center environment you only want to use PRI vs T1, as it provides features that not only saves you money, and provide overall faster dialing,
but also includes the ability to set the caller ID for each campaign. These days the price is normally about the same.
When you use plain old analog phones for your agents, we recommend Rhino as a solid manufacturer of
channelbanks
which takes all the hassles out of configuring to your T1 / PRI connection through autodetection.
| Sangoma model UT50 $66 external | |
The UT50 is a USB adapter that is used as a timing source. (See next item for preferred internal USB). Standard USB connector. Compatible with our systems. | |
| Sangoma model UT51 $66 internal (Preferred) | |
The UT51 is an internal USB adapter that is used as a timing source. (See previous item for external USB). Connects to headers on motherboard. Compatible with our systems. | |
| Sangoma model A200 w 2 FXO for Timing (PCI) $272 | |
The A200 card is a PCI adapter that is used as a timing source. (See next item for PCI Express slot). Compatible with our systems. | |
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Sangoma model A200 w 2 FXO for Timing
(PCI Express) $272
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The A200 card is a PCI Express adapter that is used as a timing source. (See previous item for PCI slot). Compatible with our systems. | |
Sangoma Single Port T1 card A101 using the older PCI bus. Compatible with our systems. | |
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Sangoma T1 card model A101e
(PCI Express) $475
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Sangoma Single Port T1 card A101e using the new PCI Express bus, no echo canceller. Compatible with our systems. | |
Sangoma Dual Port T1 card A102 using the older PCI bus. Compatible with our systems. | |
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Sangoma T1 card model A102e
(PCI Express) $829
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Sangoma Dual Port T1 card A102e using the newer PCI Express bus. Compatible with our systems. | |
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Sangoma Quad T1 model A104 (PCI)
$1,410 |
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Sangoma Quad Port T1 card for the older PCI bus, no echo canceller. Compatible with our systems. | |
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Sangoma Quad T1 model A104e (PCI Express)
$1,410
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Sangoma Quad Port T1 card for the new PCI Express bus, no echo canceller. Compatible with our systems. | |
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Sangoma Quad T1 model A104d (PCI) $2,240
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Sangoma Quad Port T1 card for older PCI bus, with echo canceller. Compatible with our systems. | |
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Sangoma Quad T1 model A104de (PCI Express) $2,240
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Sangoma Quad Port T1 card for newer PCI Express bus, with echo canceller. Compatible with our systems. | |
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Sangoma 8 Port T1 model A108 (PCI)
$2,410 |
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Sangoma 8 Port T1 card for the older PCI bus, no echo canceller. Compatible with our systems. | |
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Sangoma 8 Port T1 model A108e (PCI Express)
$2,410
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Sangoma 8 Port T1 card for the new PCI Express bus, no echo canceller. Compatible with our systems. | |
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Sangoma 8 Port T1 model A108d (PCI) $4,150
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Sangoma 8 Port T1 card for older PCI bus, with echo canceller. Compatible with our systems. | |
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Sangoma 8 Port T1 model A108de (PCI Express) $4,150
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Sangoma 8 Port T1 card for newer PCI Express bus, with echo canceller. Compatible with our systems. | |
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Sangoma T3/DS3 model A301 (PCI Express) $1,425
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 The A301 card is a 2U PCI adapter that supports clear channel T3 (44.7 Mbps) and E3 (34.4 Mbps) over dual BNC connectors. Compatible with our systems. | |
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Rhino Channel Bank $1,500
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 Rhino channel bank is recommended by us. It will autodetect and configure itself to your T1/PRI. Model CB24-FXS-UNIV. | |
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SUPPORT
(All prices are in US dollars, please note that all sales are final.)
Several levels and types of support are available based on customer needs. Thus you can choose from on-site and remote support with options for different schedules to fit your production hours.
You can buy support by the hour, by blocks of hours and month-to-month. All support is pre paid. With support by the hour you only pay as you go.
A block of 10 support hours gives you priority service over hourly clients. The hours don't expire over time.
Evening and weekend support is called Evening Support, and is a separate program that is paid monthly.
Proactive support is available, by the month, where we monitor your dialer(s) and automatically take action, or alert you if certain conditions occur, for example; low disk space and ineffective settings which severely inhibits the dialer. It is a monthly program which includes two hours of support.
The Support Schedules are:
• Standard Mon-Fri: 9am-6pm
• Evening Mon-Fri: 6pm-9pm, Sat 10am-4pm
Support tickets are created and monitored through the support system
All Remote Access requires remote internet access over Secure Shell (ssh port 22, tcp). Many also require web access (port 80, tcp) and some require VoIP access (port 4569, udp). (For security reasons, only give out login information over the phone, never in an email, as email is inherintly insecure!)
PRICE INCREASE ON FEB 17th, 2011
After years of no price increase we raised our prices. Hourly support goes up from $125 to $175, a block of ten hours is discounted to $1,600.
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Remote Cluster Install Per Server $1,250
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We will remotely build a cluster consisting of multiple servers. Increment one for each server. (One SQL server with two dialers and one archive server counts as 4.) Your options are: Single dialer; a SQL server and one or more dialers; one SQL server, one web server, and multiple dialers. If you are recording the calls you will also need an archive server to mix and store them. | |
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Standard Support per Hour $175/hr
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Hourly support option for Standard business hours (9am-6pm Mon-Fri). Minimum charge 1 hr. | |
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Priority Support (Ten Hours) $1,600
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10 Hours of Priority Support. Get a discount and priority service over single hour support calls. Mon-Fri 9am-6pm. (For after hour support see Extended Support.) | |
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Extended Support $750/wk Limited Availablility!
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Fixed rate weekly support 6pm-9pm Mon-Fri, 10am-4pm Sat. Comes with 2 hours of labor charged in 15 minutes increments. | |
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Monthly Proactive Support, Standard Hrs $750
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The Proactive package offers automated, continuous monitoring of your system and comes with 2 hours of labor charged in 15 minutes increments, including software upgrades when available. 9am-6pm Mon-Fri. | |
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Monthly Proactive Support, Extended Hrs $750
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The Proactive package offers automated, continuous monitoring of your system and comes with 2 hours of labor charged in 15 minutes increments, including software upgrades when available. 6pm-9pm Mon-Fri, 10am-4pm Sat. | |
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Onsite Support $1,500/day + expenses (air, hotel, car rental)
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Need help getting started or with solving a problem? A technician will fly out and get it done. (Currently US only). | |
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Database Integration $200/hr
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Integrate OSDial with your database. | |
CUSTOM LABOR
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Custom Labor Enter required amount
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Enter the amount needed to match your quote. (Note. Only use on non-taxable service.) | |
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Full Service On-Site Enterprise Integration package $Call
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A specialist is sent to your site to ensure all the details are taken care of. This includes one OSDial certified server. The specialist will assist you in other purchases such as computers, phones and office furniture. The specialist will install cable, configure the phones and the network. The final product is a fully working room ready to be staffed with agents. A priority technician will be available to answer any questions for a period of one year from the installation date. | |
