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Wrong ID may result in your ticket being placed on hold or deleted. THIS IS NOT THE COMPANY NAME!!!
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NOTE. If something stopped working describe all changes that were done since it was known to work.
If any error message is present include it verbatim. Include the exact actions that were taken right before the failure.
Is it the first time, or recurring? Does it affect all or only some agents? All campaigns?
The better descriptions of the symptoms we get - the faster we can get to it.
Saying "Please Call", or "EMERGENCY" is not a proper description.
Follow the above instructions to get the best results!
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